Refund policy

Return & Refund Policy

At Havvibe, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

By placing an order through our website, you agree to the terms outlined below.

## Return Eligibility

Customers may request a return within twenty-four (24) hours of receiving their order.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* The item must not show signs of wear, damage, misuse, or alteration.
* Proof of purchase must be provided.

Returns requested after the applicable return period may not be accepted.

## Damaged, Defective, or Incorrect Items

If you receive a product that is:

* Damaged during transit
* Defective
* Incorrect
* Missing components

please contact us within twenty-four (24) hours of delivery.

Customers may be asked to provide:

* Photos of the item
* Photos of packaging
* Order information

Upon verification, we may offer:

* A replacement
* A store credit
* A full refund

at our sole discretion and in accordance with applicable law.

## Non-Returnable Items

The following items are generally not eligible for return unless required by law:

* Items showing signs of use
* Products damaged by improper handling after delivery
* Products returned without original packaging
* Clearance or final sale items
* Gift cards
* Downloadable or digital products

## Return Process

To initiate a return request:

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Await return authorization instructions.
4. Ship the item to the return address provided.

Unauthorized returns may be refused.

## Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will generally be processed to the original payment method.

Processing times may vary depending on:

* Your financial institution
* Payment processor
* Card issuer

Most approved refunds are issued within 5–10 business days after processing.

## Return Shipping Costs

If the return is due to:

* Our error
* A defective product
* A damaged shipment

Havvibe may cover return shipping costs.

For customer-preference returns, customers may be responsible for return shipping expenses unless otherwise stated.

## Exchanges

Where inventory is available, we may offer exchanges for eligible products.

Exchange requests are subject to product availability.

## Chargebacks

Customers experiencing issues with an order are encouraged to contact Havvibe before initiating a chargeback with their financial institution.

We are committed to resolving customer concerns promptly and fairly.

## Customer Support

Havvibe aims to respond to customer inquiries within twenty-four (24) business hours.

Response times may be longer during holidays, weekends, promotional periods, or unforeseen circumstances.

## Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.

Changes will become effective upon posting to our website.

## Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Havvibe LLC
1500 N GRANT ST
STE R
DENVER, CO, 80203, USA

United States